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Success story · Toys · Spain and Portugal

Toys 'R' Us Iberia

Toys 'R' Us Iberia triples customer conversion in the app

conversion vs mobile web

Business impact

What the app brought to the business

Conversion

conversion of app users vs mobile web

Toys 'R' Us Iberia app

The client

Toys 'R' Us Iberia

Global leader in toys and baby products. Toys 'R' Us Iberia operates a wide network of stores in Spain and Portugal, with over 600 million in annual turnover.

The challenge

Have a direct channel with families ahead of every key campaign.

The solution

Native app with segmented push, events and attendance registration.

Push and segmentationEventsAbandoned cart

Objectives

What they set out to do

  • Launch the app faster and at a much lower cost
  • Autonomy to adapt the app without depending on IT
  • Unified development and deployment across web and app
  • Build community: booking play sessions and in-store talks
Gerardo Casas Fernández

«We were looking for a solution to boost our mobile strategy quickly, one that went hand in hand with our web strategy at an affordable price. Reskyt turned out to be the perfect partner.»

Gerardo Casas Fernández · Ecommerce Director Spain & Portugal, Toys 'R' Us

Adoption and efficiency

And also

+25Kdownloads in the first 3 months9%push notification open rate

Data provided by each customer. Unless otherwise stated, comparisons are between app users and mobile web users. This is not a guarantee of results.

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